The Manager who Coaches – Customer Experience Magazine

Let’s define coaching in the workplace when you’re a manager. Coaching is a purposeful, ongoing, one-to-one dialogue between a manager and the line employee for the purpose of developing skills and performance, and enhancing potential. It is distinctly different from performance assessment because it focuses on encouraging, motivating, and guiding the protégé to achieve higher goals. If you find yourself with employees struggling to reach goals, you may be tempted to pull them over and discuss how they are missing the mark and the related consequences. However, here is where the coaching spirit should take over. — Read on

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